FAQ Page

1. COURIER?

We send all orders via Fastway, TCG or RHENUS You can track your parcel online on these sites using the waybill number on your delivery notification email. If you do not have your waybill number or have an issue with your shipment, please email us at accounts@hannahgracematernity.co.za

Please note your order value has to equal or exceed R1500 BEFORE delivery in order to qualify for free delivery.

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2. HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

You will receive an email from us stating that your order has been collect by the courier and you will be sent a waybill number to track your parcel’s delivery status.

3. HOW DO I CHECK MY ORDER STATUS?

You will be sent emails informing you of your order status. If you have a query, you can email us at accounts@hannahgracematernity.co.za. Please provide your full name, contact number, and order number from checkout.

4. HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

If your order is in stock, your order will be processed within 4-5 working days once the money reflects in our account. Please note that we always try our utmost to provide the fastest possible service. If you require rush orders, you can email us at accounts@hannahgracematernity.co.za and we will discuss rush order options with you.

5. HOW LONG DOES IT TAKE FOR MY PARCEL TO ARRIVE?

Orders to major cities should be delivered within 2-3 working days. Orders in outlying areas should be delivered within 3-5 workings days.

Deliveries via courier will only be done on working days, within working hours to the address provided by you.  Please note that we are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout.

6. WHAT HAPPENS IF I DID NOT COMPLETE THE CORRECT DELIVERY DETAILS ON CHECKOUT?

Please email us at accounts@hannahgrace.co.za so that we can access your order status and help you. If your order has already been collected by the courier there is a chance that you may have to pay additional fees to get the order sent to the correct address. If your order has not been collected by the courier, then we can easily change the address. If your order has been delivered to the incorrect address then we will try to help retrieve the order from the incorrect delivery address but any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss. Please note: we will always try to help you out as much as possible.

7. DO YOU DELIVER TO A POST OFFICE?

We do not deliver to post office addresses.

8. DO YOU ALLOW FOR COLLECTIONS?

Yes, we do in Durban Only.

We deliver anywhere in South Africa to a physical address.

Can I place an order for delivery in another country?

Please email us at accounts@hannahgracematernity.co.za to discuss.